Voice AI Employees for HR and IT teams
Helpdesk
Resets passwords, fixes VPN and access, and replaces devices without opening a ticket.
NTT DATA runs its enterprise service desk on Ema’s AI Employees
Abhinav Rajan
Global Head of Business, NTT DATA
Transform your work with Ema
Candidate screening, onboarding, leave, payroll and policy. Handled on one call.
Handle all HR queries for permanent, deskless workers and third-party workers alike, in the caller's language without adding more tickets.
See what the analysts say about enterprise AI, from agents to voice.
Automatically learns from past call recordings and existing policies
Share your call recordings, transcripts, and policies. Ema learns why people call, how your team answers, how to resolve their issues, and which rules change for different employees, locations, or contracts.
- Practices on test calls until it gets them right.
- Handles long, complex calls from start to finish.
- Goes live in weeks and gets better with every call.
From request to resolution in a single call
Ema updates ServiceNow, Workday, SAP, and your other systems while it talks to the caller, then tells them what's done and what happens next.
- Connects to 250+ enterprise systems out of the box.
- Covers IT and HR requests, from simple to complex.
- Follows your rules and gets sign-off when needed.
Ema sounds human, in any language
Ema holds a natural conversation in each caller's language, so people focus on their request instead of the technology.
- Listens like a person.Follows along when callers interrupt, talk over it, or change their mind mid-sentence.
- Responds without a pause.Replies in under a second, so the conversation keeps moving.
- Speaks like a local.Uses each caller's language and accent, so a caller in Madrid and a caller in Munich both hear a familiar voice.
Enterprise-ready from the first call
Ema confirms who's calling, brings in your team when a call needs a person, and runs on the phone systems you already have.
Verify first
Confirms who's calling before it discusses a record or takes an action.
Hand off with context
Passes the call to a person with the full history, so the caller doesn't have to start over.
GenesysConnecting
TwilioConnecting
AvayaConnecting
Five9ConnectingWorks with your phone system
Runs on the contact center platforms and carriers you already use, like Genesys, Twilio, Avaya, and Five9.
Governance, privacy and compliance aren't add-ons. They're the foundation.
SOC 2 Type II
ISO 42001
ISO 27001
EU AI ACT
GDPR
CSA STAR
ISO 27017
ISO 27701
On-prem & air-gapped deployment
Run Ema entirely in your environment - fully isolated when you need it.
RBAC / ABAC governance
Permission levels from organization to individual action, with PII detection and redaction.
Immutable audit trails
Every agent decision captured and traceable, with configurable Human in The Loop approval chains.